At my9988, we believe entertainment should bring enjoyment — not stress. This page provides all the information, self-management tools, and guidance you need to keep playing in a healthy, balanced, and responsible way.
Our Commitment
Responsible gambling is more than just a licensing requirement – it is a core value that guides every decision we make as a Malaysian online entertainment platform.
You can set daily, weekly, or monthly deposit limits on your my9988 account at any time. Limits take effect immediately when you lower them — but require a 48-hour waiting period if you wish to raise them again. This ensures that limit decisions are made with a clear head, not in the heat of the moment.
Set a daily session time limit – for example, 1 hour or 2 hours per day. Once the limit is reached, my9988 will send you a reminder notification and you can choose to continue or stop. The platform also automatically displays your current session duration so you always know how long you have been playing, without having to check the clock yourself.
Beyond deposit limits, you can also set a maximum allowable loss within a given period. Once the loss limit is reached, your account will be automatically blocked from placing new bets for that period — even if you still have a balance in your account. This provides an effective additional layer of protection.
Sometimes all you need is a short break. The my9988 account break feature lets you suspend access to your account for 24 hours, 3 days, 7 days, or 30 days. During the break period, your account cannot be accessed to place bets or make deposits – even if you contact customer support to request early reinstatement.
If you feel you need a longer break, my9988 offers self-exclusion options for 3 months, 6 months, 1 year, or permanent exclusion. During this period, your account will be fully closed and you will not receive any marketing communications. A self-exclusion request cannot be reversed before the chosen period has ended.
The my9988 customer support team is trained to identify signs of problem gambling and respond with empathy and without judgment. If you or someone you care about needs further help, we provide information on support resources available in Malaysia for problem gambling.
How to Use
All responsible gambling tools on my9988 are accessible directly through your account settings – free of charge and without needing to contact anyone.
Start by logging in to your my9988 account as usual. All self-limit tools are only accessible when you are logged in — a security measure to ensure that only the account holder can change limit settings.
After logging in, click your profile icon in the top-right corner of the platform. Select "Account Settings" from the menu that appears. You will be directed to your account management page.
Under the "Responsible Gambling" section in your account settings, you will find all available self-limit tools. Choose the type of limit you wish to set – deposit limit, time limit, loss limit, temporary break, or self-exclusion.
Enter your desired limit value in Malaysian Ringgit (RM) for financial limits, or in units of time for session limits. Make sure the value you set is realistic and in line with your actual entertainment budget.
Click "Save" to confirm the limits you have set. Limits that are reduced or tightened take effect immediately. Limits that are increased require a 48-hour waiting period before they come into effect – this is an automatic safeguard that cannot be shortened.
If you have trouble using the self-limit tools or need personalised guidance, reach out to the my9988 customer support team via Live Chat within the platform. We are here to help in Bahasa Melayu, without any judgment, 24 hours a day.
Full Guide
Playing on an online casino platform like my9988 should be part of your entertainment activities – much like watching a Malaysia Super League football match on the weekend, following an international badminton tournament, or playing e-sports with friends. It should be fun, enjoyable, and kept within limits that suit your life as a whole.
Problems arise when this entertainment activity starts crossing healthy boundaries. When someone begins playing not for enjoyment but to chase losses, or starts using money that should be going towards basic needs like rent, food, or bills — those are signs that should be taken seriously. my9988 cares about this — and that is why we invest in a comprehensive responsible gaming programme.
The line between entertainment and problem gambling is not always clear, and it can differ from person to person. Generally speaking, gambling remains healthy entertainment when you play with money you can afford to lose without affecting your own financial needs or those of the people around you. You set time and spending limits before you start and stick to them. You can stop playing once you have reached those limits without feeling compelled to continue. You play for fun, not to generate income or escape the pressures of daily life.
On the other hand, warning signs that gambling may be becoming a problem include playing with money that should be set aside for other needs — rent, utility bills, Maybank2u monthly payments, or daily expenses. It also includes borrowing money to keep playing, lying to family or friends about how much time and money you have spent, and feeling restless, anxious, or irritable when you are not playing. If any of these patterns sound familiar to you, this is not the time for self-blame — it is the time to take a smart step and seek help.
my9988 goes beyond tucking a "self-limit" button away in a corner of the account settings. We put responsible gaming into practice in several concrete ways. Our customer support team is specifically trained to spot concerning usage patterns — such as sudden spikes in deposits, unusually long play sessions, or inquiries that suggest financial stress. When these signs are detected, our staff will proactively reach out to offer assistance.
Internal system my9988 also automatically monitors member playing patterns and can trigger internal reviews when certain concerning patterns are detected. This is not about limiting your enjoyment — it is about keeping this platform a safe entertainment space for all members. We believe that a responsible platform is a better platform for everyone involved — members, the community, and the long-term sustainability of my9988 itself.
All advertising and marketing communications my9988 is also designed with responsible gaming principles in mind. We do not use messaging that encourages excessive gambling, make promises of "easy money", or direct marketing communications at members who have activated self-limit tools or applied for self-exclusion.
New players at my9988 receive a dedicated introduction to responsible gambling information during the registration and onboarding process. This includes guidance on how to set personal limits before making your first deposit, a clear explanation that bonuses and promotions are meant to enhance your enjoyment and are not a guarantee of winnings, and easy access to responsible gambling resources in Bahasa Melayu.
We also ask new members an optional question about their motivation for playing — whether it is purely for entertainment or whether other factors are involved. This is not to discourage anyone from registering, but to help new players start with the right mindset about the role of online entertainment in their overall lives.
Responsible gaming is a shared responsibility between the platform and the player. my9988 provides all the tools and information you need, but the success of responsible gaming ultimately depends on you using them honestly and proactively.
A few practices we recommend to all members my9988: set a clear monthly entertainment budget and stick to it the same way you would any other monthly spending limit. Think of deposits into your my9988 account the same way you think of money spent on other entertainment — cinema tickets, a family dinner out, or a streaming subscription. Money spent on entertainment does not need to be "recovered". Take regular breaks from playing, especially after long sessions or a significant loss. Avoid playing when you are emotionally unsettled, under the influence of alcohol, or under serious financial pressure.
And most importantly — if something feels off, trust that feeling. Reach out to the support team my9988 or use the available self-limit tools. Seeking help or setting a self-limit is a sign of strength, not weakness.
Warning Signs
Immediate Action
If you need immediate assistance, here are the options available to you:
Contact Our Team
The my9988 support team is available 24 hours a day through several channels in Bahasa Malaysia.
Our Promise to You
All self-limit tools are provided at no charge
Every request for help is handled with full empathy
Here to help whenever you need us
Cooling-off period before a limit can be increased again
Self-Check
Answer these simple questions honestly. This is not a formal assessment – it is a personal guide to help you evaluate your own gambling patterns.
Help Process
We want you to know exactly what happens when you take the step to seek support — so you never need to feel hesitant or afraid to do so.
All assistance requests related to responsible gambling are handled with complete confidentiality. Your information will not be shared with any third party without your consent.
Whether you use the self-limit tools in your account settings or contact customer support via Live Chat or email — your action is acknowledged immediately. No awkward questions. No judgment.
For account breaks or self-exclusions requested through support, our team will activate the limit within 30 minutes of receiving your request. You will receive an email confirmation once the limit has taken effect.
Once an account break or self-exclusion is activated, all my9988 marketing communications to you will stop immediately. You will not receive any promotional emails, bonus offers, or marketing messages during that period.
If you request information about further assistance, the my9988 support team will share details on resources available in Malaysia for individuals dealing with problem gambling, including relevant helplines and counselling services.
Once your break period ends and your account is reactivated at your request, the my9988 team can conduct a brief follow-up check to help you get back to playing in a healthier, more controlled way. This is optional — not mandatory.
FAQ
Related Policies
Register a free account today and start a responsible online entertainment experience. Live Casino, football, e-sports, and over 500 games await you — complete with all the self-limit tools you need to keep playing in a healthy way.
By registering, you agree to the Terms & Conditions and Privacy Policy my9988. For users aged 18 and above only. Gambling can be addictive — please use the self-limit tools we provide.