Terms & Conditions my9988 – Platform Rules & Policies for Malaysia

1 Acceptance of Terms of Use

This Terms & Conditions document ("Terms") governs the relationship between you ("Member" or "User") and my9988 ("Platform", "us") with respect to your use of the website and all services offered under the my9988.best domain. These Terms constitute a legally binding agreement.

By accessing the my9988 website, registering a new account, making a deposit, using any game or service, or simply browsing the platform's content, you are deemed to have read, fully understood, and agreed to comply with all rules set out in this document, as well as all other policies referenced herein, including Privacy Policy and Responsible Gaming Policy us.

2 Account Registration & Eligibility

To register a my9988 account, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years at the time of registration.
• Is a private individual — not a company, organisation, or other legal entity.
• Have full legal capacity to enter into a binding agreement.
• Not currently subject to any ban or restriction imposed by my9988 through a prior account termination.
• Providing accurate, complete, and up-to-date information during the registration process.

Each individual is only permitted to hold one (1) active account on my9988 at any given time. Multiple account registrations ("multi-accounting") are strictly prohibited and may result in the termination of all associated accounts along with the forfeiture of any remaining balances and winnings without prior notice. my9988 uses advanced detection technology to identify duplicate accounts.

You are solely responsible for maintaining the confidentiality of your my9988 account password. All activity that occurs under your account is your responsibility, whether or not you have authorised it. Please contact us immediately if you suspect any unauthorised access to your account.

My9988 reserves the right to request identity verification ("Know Your Customer" or KYC) at any time, including during registration, prior to processing a first withdrawal, or when unusual account activity is detected. Documents that may be required include a copy of your Malaysian MyKad, a recent bank statement, or proof of residential address.

3 Deposits, Withdrawals & Financial Transactions

My9988 offers a variety of deposit methods, all of which are legitimate and recognised Malaysian payment options:

• Malaysian eWallets: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Instant Fund Transfer: DuitNow
• Online Banking (FPX): Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, AmOnline, and other FPX member banks

The minimum deposit amount per transaction is RM10. There is no maximum deposit limit for standard accounts, though limits may apply to accounts that have not completed full KYC verification. All deposits will be credited to your my9988 account balance within 30 seconds to 5 minutes, depending on the payment method selected.

To withdraw funds from your my9988 account, the following conditions must be met:

• Identity verification (KYC) must have been successfully completed.
• Withdrawals may only be made to the same payment method used for the original deposit ("same-source withdrawal policy").
• The minimum withdrawal amount is RM30 per request.
• Withdrawal requests are typically processed within 1–24 business hours.
• VIP Diamond members enjoy instant withdrawal processing in under 5 minutes.

My9988 does not charge any processing fees for deposits or withdrawals. However, third-party payment providers may impose their own fees, which are beyond our control. All financial transactions are conducted in Malaysian Ringgit (MYR). my9988 does not accept or process any foreign currency.

4 Bonuses, Promotions & Rollover Requirements

My9988 offers a variety of bonuses and promotions from time to time, including first deposit bonuses, reload bonuses, weekly cashback, referral bonuses, and seasonal promotions. All bonuses are subject to the following terms:

• Each bonus carries a rollover requirement that must be fulfilled before any bonus funds or winnings derived from bonus funds may be withdrawn.
• Rollover requirements are typically expressed as a multiple of the bonus value (e.g., 30x means you must wager 30 times the bonus amount).
• Each bonus has a specific validity period that begins from the date the bonus is credited. Any bonus not used within the validity period will expire automatically.
• Different games may contribute at varying rates toward meeting rollover requirements. Slots typically contribute 100%, while Live Casino and Sports Betting may contribute at lower rates.
• My9988 reserves the right to void any bonus and associated winnings where there is evidence of bonus system abuse, including arbitrage betting or low-risk betting strategies designed to meet rollover requirements without genuine risk.

Specific terms for each promotion will be stated on the relevant promotion page. In the event of any conflict between these general terms and the specific terms of a promotion, the specific terms of that promotion shall take precedence for that promotion.

Members may only use one bonus at a time unless otherwise stated in the promotion's terms and conditions. my9988 reserves the right to modify, restrict, or terminate any promotion without prior notice, and may decline any bonus application from any member at its sole discretion.

5 Game & Betting Rules

The my9988 platform offers a wide range of game categories, including slots, Live Casino (baccarat, blackjack, roulette, Dragon Tiger), Sports Betting (football including the Malaysia Super League and EPL, badminton, e-sports), and table games. Each category and individual game has its own specific rules available within the platform.

General principles applicable to all games on my9988:

• All game outcomes generated by the RNG (Random Number Generator) system or live dealers are final and binding.
• In the event of a technical disruption during gameplay, my9988 will use records stored in the system to determine a fair outcome based on the state of the game at the time of the interruption.
• Bets that have been placed and accepted by the system cannot be cancelled by the member.
• My9988 reserves the right to void any bet where there is a manifest technical error, such as incorrectly displayed odds, or a system failure that compromises the integrity of the game.
• The use of any software, bots, or automated methods to play or place bets is strictly prohibited and will result in immediate account termination.

For Sports Betting and e-sports, betting limits and odds are subject to change before an event begins. Bets accepted at specific odds remain valid at those odds unless there is a clear error in the odds determination.

6 Prohibited Member Conduct

All my9988 members are expected to conduct themselves in a fair, honest, and responsible manner. The following activities are strictly prohibited and may result in disciplinary action, including account termination and forfeiture of balance:

• Registering or operating more than one account (multi-accounting).
• Using another person's identity, information, or payment method without valid authorisation.
• Manipulating or attempting to manipulate the outcome of any game by any means.
• Using software, bots, automated scripts, or third-party tools to gain an unfair advantage.
• Abuse of the bonus or promotions system, including bonus hunting and structured arbitrage betting.
• Engaging in any money laundering activity through the my9988 platform.
• Threatening, defaming, or harassing other members or my9988 staff.
• Sharing your account, password, or account details with any other party.

My9988 reserves the right to investigate any activity suspected of breaching these Terms and to take appropriate action based on the outcome of such investigation, including freezing the account during the investigation, suspending or terminating the account immediately or after a set period, forfeiting balances and winnings associated with the violating activity, and reporting suspected illegal activity to the relevant authorities.

7 Account Suspension, Closure & Termination

My9988 reserves the right to suspend, close, or terminate any account for the following reasons:

• Violation of any section of these Terms & Conditions.
• Failure to complete the KYC verification process within the specified timeframe.
• Instructions from a competent authority.
• Suspected or confirmed fraudulent or illegal activity.
• Account inactivity exceeding 12 consecutive months with no login activity.

You may request to close your account at any time by contacting the my9988 customer support team. For accounts closed at a member's request, any remaining balance (after deducting bonuses that have not met the rollover requirements) will be returned to the member within 5–7 business days via the original payment method.

For accounts reactivated after a suspension for self-protection (responsible gambling) purposes, the minimum suspension period requested cannot be shortened under any circumstances – this is for the member's own well-being.

8 Responsible Gaming

My9988 takes its social responsibility seriously. We believe entertainment should remain enjoyable and never become a source of financial stress or personal hardship. Our platform provides several self-management tools, all available free of charge:

• Deposit Limit: Set a daily, weekly, or monthly deposit limit that cannot be exceeded without a specified waiting period.
• Loss Limit: Set a maximum loss limit over a specified period.
• Session Time Limit: Receive a notification once you have been playing for a set period of time.
• Temporary Break: Suspend your account for 24 hours, 7 days, 30 days, or any other duration of your choosing.
• Self-Exclusion: Apply for permanent self-exclusion from the my9988 platform.

If you believe that you or someone you know may have a gambling problem, please visit the Responsible Gaming us for more information and available support resources in Malaysia. Gambling is for entertainment purposes only – it should not be used as a way to make money or resolve financial difficulties.

9 Privacy & Personal Data Protection

My9988 is committed to protecting the privacy of all our members in accordance with the principles of Malaysia's Personal Data Protection Act 2010. The collection, use, and disclosure of your personal data is governed by Privacy Policy ours, which forms part of the terms of use for this platform.

By registering a my9988 account, you consent to our collection and processing of your personal information, including your full name, Malaysian phone number, email address, identity verification details, and transaction history, for the purposes of account management, financial transaction processing, legal and anti-fraud compliance, and platform service improvement.

My9988 will not sell or disclose members' personal data to third parties for marketing purposes without your explicit consent. Disclosure to third parties occurs only where necessary for payment processing through providers such as DuitNow or Touch 'n Go, or where required by law or court order.

10 Liability Limitations & Disclaimer

The my9988 platform is provided on an "as is" and "as available" basis. my9988 makes no warranties, express or implied, regarding the reliability, accuracy, or suitability of the platform for any particular purpose beyond what is explicitly stated in these terms.

My9988 shall not be liable for any indirect, incidental, or consequential losses arising from the use of or inability to use the platform, including loss of anticipated winnings, data loss, or service disruption resulting from technical issues, maintenance, or events beyond our control ("force majeure").

My9988's maximum liability to any member for any claim shall not exceed the total amount deposited by that member in the 12 months preceding the claim.

11 Amendments & Updates to Terms

My9988 reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice to members. Amendments take effect immediately upon publication on the my9988 website.

It is each member's responsibility to review these Terms & Conditions periodically to stay informed of the latest version in effect. The date of the most recent update will always be displayed at the top of this document for your reference.

Your continued use of the my9988 platform following the publication of any amendments to these terms will be deemed as your acceptance of the revised terms. If you do not agree with the changes made, you should discontinue use of the platform and contact us to request account closure.

For amendments involving material changes to member rights, my9988 will endeavour to provide notice via email or in-platform notification at least 7 days before the changes take effect, although this does not constitute a legally binding obligation on our part.

12 Contact Us & Dispute Resolution

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the my9988 platform, please contact our customer support team:

• Email: support@my9988.best
• Live Chat: Available directly on the my9988 platform, 24 hours a day, 7 days a week
• Language of Service: Bahasa Malaysia (primary) and English

My9988 is committed to resolving disputes in a fair and transparent manner. Any formal complaint should be submitted via email with a detailed description of the issue encountered. We aim to provide an initial response within 2 business days and a final resolution within 14 business days for most cases.

These terms are governed by and construed in accordance with the laws of Malaysia. Any dispute that cannot be resolved through my9988's internal complaints process will be referred to the appropriate Malaysian courts.